Transforming Claims Processing Efficiency: How Sedgwick Scaled Operations with SAP BRIM
Revenue Growth
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%
Revenue Leakage Prevention
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%
Automated Invoice Delivery
0
%
INDUSTRY
IT Service Management
Company
Founded in 1967, Sedgwick is a global leader in technology-enabled risk, benefits, and integrated business solutions. With over $4 billion in revenue, a workforce of 30,000+ colleagues, and operations spanning 80 countries and 900+ locations, Sedgwick provides a comprehensive suite of services that help businesses manage risk and improve operational efficiency.
Sedgwick specializes in claims administration, liability management, workers’ compensation, and workforce absence management. Their extensive service portfolio includes claims administration, Medicare compliance, OSHA compliance, loss prevention, risk control, and special investigations, among other critical areas. With an emphasis on innovation, Sedgwick continuously seeks modern solutions to enhance service delivery and operational scalability.
The Business Challenges
As a leading claims management provider, Sedgwick required a more efficient and scalable approach to handle high transaction volumes and diverse customer requirements. The company faced multiple operational challenges, including:
- A lack of real-time revenue analysis at the claim level.
- Heavy reliance on manual processes, leading to inefficiencies and delays.
- Inconsistent data management across multiple claim operations.
- Extended invoice creation cycles due to spreadsheet-based processes.
- Revenue leakage and difficulty in tracking financial performance.
To continue its expansion and maintain its competitive edge, Sedgwick needed a modern, integrated billing and revenue management solution that could support business growth, standardize processes, and enhance financial transparency.
Our Solution
Mobolutions partnered with Sedgwick to implement SAP Billing and Revenue Innovation Management (SAP BRIM)—a comprehensive solution that modernized their claims processing and financial operations.
Key Features Implemented:
- Automated revenue recognition at the claim level for improved financial reporting. With SAP BRIM, revenue is captured in real-time, ensuring accurate claim recording and eliminating manual errors. This improves audit compliance, financial transparency, and accountability. Real-time tracking also enables precise revenue forecasts for better financial planning and decision-making.
- Integration of billing and invoicing processes within a unified platform. SAP BRIM replaced multiple systems with a centralized platform, improving efficiency and accuracy. Claims managers generate error-free invoices faster, ensuring timely payments and seamless processing. The integration simplifies reconciliations, reducing manual effort and enhancing cash flow management.
- Custom objects and enhancements tailored for the claims management industry. SAP BRIM’s custom objects streamline claims processing by automating fee calculations, enforcing business rules, and customizing invoices to meet regulations. This eliminates manual workarounds, enhances efficiency, and ensures accurate claim settlements.
- Real-time monitoring and reporting capabilities to track revenue and invoice generation. Real-time financial insights with SAP BRIM enhance decision-making. Sedgwick monitors revenue, tracks invoices, and detects issues through interactive dashboards and instant alerts. Advanced analytics help optimize strategies, prevent revenue leakage, and ensure compliance.
- Automation of manual workflows to improve operational efficiency and accuracy. SAP BRIM automation replaced manual financial processes, improving efficiency and accuracy. Automated workflows streamline invoicing, payments, and revenue recognition, reducing errors and billing cycle times. System validations ensure compliance, allowing the finance team to focus on strategic tasks.
- Enhanced scalability to support business expansion and acquisition of new clients. SAP BRIM’s scalable architecture supports Sedgwick’s growth by handling increasing claim volumes without extra IT investments. It enables seamless client onboarding, multi-currency operations, and market expansion while ensuring financial accuracy and efficiency.
Implementation Process
- Assessment & Planning – Conducted an in-depth analysis of Sedgwick’s existing claims processing framework to identify inefficiencies and optimization opportunities.
- System Design & Configuration – Developed a tailored SAP BRIM architecture, incorporating custom objects and automation features specific to the claims industry.
- Integration & Testing – Seamlessly integrated SAP BRIM with Sedgwick’s existing ERP and claims management systems to ensure end-to-end compatibility.
- Deployment & Training – Rolled out the new system in phases while providing hands-on training and support to ensure smooth adoption.
- Optimization & Ongoing Support – Monitored system performance post-implementation, making continuous improvements based on real-time data insights.
To continue its expansion and maintain its competitive edge, Sedgwick needed a modern, integrated billing and revenue management solution that could support business growth, standardize processes, and enhance financial transparency.
The Results
With SAP BRIM implementation, Sedgwick achieved significant improvements in claims processing and financial management:
- Revenue Growth – 250% increase in revenue support since BRIM implementation.
- Invoice Processing Efficiency – Reduced invoice creation time from 20+ days to a streamlined process with minimal spreadsheet dependency.
- Revenue Leakage Prevention – 0.4% additional revenue accounted for due to improved tracking.
- Automated Invoice Delivery – 80% of invoices are now delivered automatically, enhancing cash flow management.
- Operational Efficiency – Standardized processes and automation reduced manual interventions, improving accuracy and consistency across claims processing.
By leveraging SAP BRIM, Sedgwick has successfully optimized its claims processing framework, enabling real-time revenue tracking, increased automation, and streamlined billing operations. The implementation has not only enhanced financial transparency but has also positioned Sedgwick for scalable growth and improved service delivery.
With Mobolutions as a strategic partner, Sedgwick continues to drive operational excellence, supporting business expansion while maintaining a superior level of claims management services. The shift to an automated, integrated revenue management system underscores Sedgwick’s commitment to innovation and efficiency in the evolving claims processing landscape.
With Mobolutions as a strategic partner, Sedgwick continues to drive operational excellence, supporting business expansion while maintaining a superior level of claims management services. The shift to an automated, integrated revenue management system underscores Sedgwick’s commitment to innovation and efficiency in the evolving claims processing landscape.
