Transforming Gulf Helicopters' Billing System with Automation and Real-Time Revenue Management
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INDUSTRY
Aviation
Company
Gulf Helicopters is a leading aviation company headquartered in Doha, Qatar. With revenue of $67 million and a workforce of over 100 employees, Gulf Helicopters specializes in aviation services and provides offshore and onshore transportation solutions to a diverse clientele, including the oil and gas industries, emergency medical services, and corporate charters.
With a strong reputation in the aviation industry, Gulf Helicopters aimed to expand its business by enhancing its billing and revenue management systems. The company sought a robust, automated platform to streamline subscription billing and pricing, ensuring better transparency and real-time visibility into revenue streams.
The Business Challenges
As Gulf Helicopters continued to grow, they faced several challenges in efficiently managing their order-to-cash and consume-to-cash processes efficiently. The company needed a solution that could:
- Optimize subscription and usage-based pricing models. Gulf Helicopters had to accommodate diverse pricing models based on aviation hours and customized services. The challenge was to implement a system that could support flexible plans while ensuring accurate invoicing and seamless management of customer subscriptions.
- Improve automation in billing and revenue recognition. Manual intervention in the billing cycle caused inefficiencies, errors, and delays in recognizing revenue. An automated system was critical to reducing processing time, enhancing accuracy, and ensuring compliance with financial regulations.
- Enhance transparency and reduce reliance on offline data sources. The company relied heavily on offline spreadsheets and disconnected systems, making it difficult to track transactions in real-time. A centralized platform was necessary to provide end-to-end visibility into billing activities and revenue streams.
- Provide close to real-time visibility into client revenue streams. Revenue forecasting and financial planning were challenging due to delayed and inaccurate data collection. Gulf Helicopters needed an integrated solution to provide instant insights into revenue metrics, allowing for better decision-making and financial planning.
- Support seamless B2B and B2C billing structures. With both corporate and individual customers, Gulf Helicopters required a billing system that could handle complex pricing configurations, manage multiple customer segments, and ensure hassle-free invoice generation and delivery.
- Reduce operational inefficiencies and manual intervention in the billing process. The reliance on manual processes increased the risk of errors and led to resource-intensive operations. A streamlined, automated approach was needed to optimize the end-to-end billing workflow and improve operational efficiency.
The absence of an integrated system led to multiple operational hurdles. The company struggled with revenue leakage due to inconsistent invoice tracking and outdated billing methodologies. Invoicing delays and inaccuracies in revenue calculations resulted in financial inefficiencies, making it challenging to forecast revenue effectively.
Additionally, Gulf Helicopters required a scalable solution to accommodate evolving pricing models that catered to various customer needs, such as aviation hour-based billing and service-specific charges. The lack of streamlined automation also meant that employees had to rely heavily on spreadsheets and offline data, increasing the risk of errors and inefficiencies.
To achieve their business expansion goals, Gulf Helicopters sought a modern, flexible, and fully automated billing solution that could adapt to their complex pricing structures while ensuring financial accuracy and operational agility.
To achieve their business expansion goals, Gulf Helicopters sought a modern, flexible, and fully automated billing solution that could adapt to their complex pricing structures while ensuring financial accuracy and operational agility.
Our Solution
Mobolutions implemented an SAP S/4HANA solution with a BRIM-enabled landscape tailored to Gulf Helicopters’ needs. The solution focused on providing a unified, automated, and transparent platform for subscription billing and usage-based pricing.
Key Features Implemented
- Customer-specific pricing plans that supported flexible aviation hour-based billing. Tailored pricing structures enabled Gulf Helicopters to charge customers based on actual aviation hours utilized, ensuring fair and transparent billing. This approach allowed for greater flexibility, catering to the unique needs of corporate and individual clients.
- Dynamic fee structures for various services, including Supervisory Charges, Passenger Terminal Fees, Landing Fees, Daily Standing Charges, and Fuel Tank Services. The billing system accommodated multiple fee categories, making it easier to apply service-specific pricing rules. This streamlined financial operations and improved billing accuracy across different service areas.
- Integration with metering devices to ensure accurate consumption tracking and automated billing. The system is connected with aviation metering devices to capture real-time data on fuel usage, landing time, and other consumption metrics. Automated billing based on these readings reduced errors and ensured precise invoicing.
- Fiori-based user interface provides an intuitive experience for managing orders, billing, and revenue processes. A modern, user-friendly dashboard enabled Gulf Helicopters' finance and operations teams to access critical data quickly. This improved decision-making and reduced the learning curve for employees using the system.
- Clarification-enabled billing services to reduce errors and enhance accuracy in invoice generation. > Automated validation mechanisms ensured that invoices were reviewed and corrected before dispatch. This minimized billing disputes, improved customer satisfaction, and accelerated revenue collection.
Implementation Process
- Assessment & Planning: A thorough evaluation of existing billing processes to identify gaps and opportunities for automation.
- Solution Design: Configuring SAP S/4HANA with BRIM capabilities to support Gulf Helicopters' business model.
- Integration & Development: Seamless integration with metering devices and financial systems to ensure end-to-end automation.
- User Training & Testing: Conduct hands-on training for employees to familiarize them with the new system and conduct multiple tests runs to validate accuracy.
- Go-Live & Optimization: Deploying the solution in a phased manner to ensure smooth adoption and monitoring performance for continuous improvements.
- Reduce operational inefficiencies and manual intervention in the billing process. The reliance on manual processes increased the risk of errors and led to resource-intensive operations. A streamlined, automated approach was needed to optimize the end-to-end billing workflow and improve operational efficiency.
The Results
The implementation of SAP S/4HANA with BRIM capabilities led to significant improvements in Gulf Helicopters’ business operations, including:
- Enhanced revenue growth through streamlined and automated billing processes.
- Efficient invoice creation, reducing processing time and manual errors.
- Minimized revenue leakage with real-time visibility into revenue streams.
- Timely invoice delivery ensures better customer satisfaction and improved cash flow management.
By adopting an advanced subscription billing solution, Gulf Helicopters successfully optimized its pricing models, improved financial transparency, and positioned itself for scalable growth in the aviation industry.
